Refund policy

Refund policy

We aim to deliver you the very best products and service.

We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.

Change of Mind Returns – 14 Days

If you have changed your mind about your purchase, CJ Supply will be pleased to offer you a refund or exchange provided that:

• You return the item within 14 days of purchase;
• You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice);
• The item is in re-saleable condition, including its original packaging and is in the same condition sent to you by us.
• Gift Cards and Extended Warranty are not refundable.
• Please note that the only FULL PRICED AND PRE-ORDER UNITS are eligible for the 14 Days Change of Mind Policy. SALE ITEMS ARE NON-REFUNDABLE AND CAN ONLY BE EXCHANGED IF FAULTY. For all queries relating to exchanges, warranty and refunds, please contact info@cjsupply.com.au
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organise this on your behalf, the cost of return shipping will be deducted from your refund.
• We aim to complete all transactions within 2-5 business days of receipt of the return. If you have used Afterpay or Paypal, the time frame may vary depending on the institution.
  
  

How to return your CJ Supply purchase

• Purchases must be returned to CJ SUPPLY:

  PO BOX 5220 Greystanes, NSW, 2145

• Refunds can only be paid in the same tender as the original purchase
• Where a credit card attached to an original purchase cannot be produced, the refund will be processed to a Gift Card.
• Where the original purchase was made via Afterpay, Paypal or Zip Pay, you may return the purchase in-store or by sending the item back to us via a trackable shipping service. You will be responsible for paying the costs associated with the return.
• Refunds will be processed in the same manner as the purchase.
• When your order has been returned in-store or picked up by a returns driver and receipted at our Customer Fulfilment Centre, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  
  

 Other Returns – Consumer Guarantees

The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and services. These are known as “Consumer Guarantees”. For further information, please refer to the Australian Competition and Consumer Commission website.

You must provide proof of purchase to make a claim and CJ Supply reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.

IMPORTANT NOTICE:

To protect against fraudulent transactions, the following policies apply to ensure the safety of our customers and online experiences.
Please note that in the event that your purchase is detected as suspicious, an email requesting further identification will be sent. Should you wish to retain your personal information, your existing order will be cancelled and a new order will be issued with a request for payment to be made through PayPal or Afterpay.

If you would like to cancel your order, a merchant fee of 1.75% + 30 cents per transaction fee will incur and will automatically be deducted from your refund. This is a forwarded charge and not from CJ Supply.