Frequently Asked Questions - Beauty & Skin Care Tips | CJ Supply
Please note due to COVID-19 there are unavoidable delays to our regular delivery times. Please keep track of these via www.auspost.com.au All items will be and shipped out next business day from the date we receive the payment for the order.
REGULAR DELIVERY TIMES times will vary from 2-5 days via Registered Regular Post and 1-2 days Express Post. If you have accidentally selected Express Post on an item that we can not send via air, we will automatically change your postage method to Registered Post (Flammable Goods, Road Only).
If you have received a 'shipped' email with your tracking number please copy and paste it into www.auspost.com.au/track If you have an urgent order, are concerned about delivery times, or haven't received an order that you think you should have please don't delay and contact us
Here is a guide that will hopefully enable you to navigate our website easily while finding everything you need to be your most radiant beautiful self!
1. First time user: Register a new account or checkout as a guest
2. Existing user: Login to account
3. Select items to add to your cart and enter the checkout
4. Select payment method
5. Once payment is made, your order is shipped within 2 business days (usually quicker)
6. Delivery takes 2-5 business days depending on location (view our delivery estimates)
After payment is made, your order will be shipped within the next business day. How long it takes thereafter varies depending on your location though it is typically 2-5 business days. Unless you live in a remote area, you should receive your order within 6-7 business days. If you live in a capital city, it should be quicker of course. Once your order has left our warehouse you will receive an email with tracking details.
Unfortunately not. At this stage, we only ship to Australia due to flammable goods. However, if you are international, please email us at info@cjsupply.com.au with your proposed order to see what we can send out to you.
Unfortunately not, we are an online store and do not have a public showroom to access products and sample prior.
Once your order is despatched, you will receive an email notification with your tracking information. This will allow you to track when your order will arrive. Please copy and paste the tracking code into www.auspost.com.au/track
Australia Post.
Yes. If you have received a 'shipped' email with your tracking number please copy and paste it into www.auspost.com.au/track
If your item is lost in transit (declared by the carrier) or the item leaked or arrives damaged we require photo evidence to be sent to us within 48hours of it being delivered. Please refer to our Returns conditions and then Contact Us at info@cjsupply.com.au with photos.
Once you have checked the tracking details to see where your order is, please refer to our contact details with your order # so one of our team can assist you right away.
We are located in New South Wales, Sydney.
Please refer to our returns process for further information.
Yes, please go to our returns policy page for the exchange process.
Yes, most of the products come with manufacturer warranty, however this would be approved directly by manufacturer. Please see each product page for specific warranty information or contact us for more information.
